Delivery and Returns

 

We are delighted to confirm that we ship to every country in Europe.

You will be pleased to know that we will ship all orders to EU member countries with VAT and duties pre-paid at no extra charge to our customers. Orders are shipped in batches to our depot in the Netherlands who then ship the orders individually with DPD. Due to this you will not receive the dispatch email with a tracking like right away.

Orders made before 1pm (GMT) will be dispatched the same day, except during very busy sale/promotion/holiday periods. During very busy sale/promotion/holiday periods, we still dispatch the vast majority of orders same day, but unfortunately cannot guarantee this for all orders. Orders placed on the weekend are dispatched on Monday.

 

SHIPPING COUNTRY	TIMIMGS	COST
Europe	8 to 10 Business Days	Free for orders over €250, €20 on orders below

 

CHRISTMAS RETURNS POLICY

We know there’s nothing better than Christmas shopping to get you in the festive spirit. We also know that sometimes you might change your mind, that’s why we’ve extended our normal returns policy over the festive period.

In addition to our standard returns policy, any items ordered online between Wednesday 23rd October 2024 and Wednesday 25th December 2024 can be returned up until, and including Friday 10th January 2025 for a full refund back to your original payment method.

Just make sure your unwanted gifts are unused, in the original packaging (if appropriate) and still have the tags attached. 

 

RETURNING GOODS FROM EUROPE

We have now established a returns depot in the Netherlands!

Please fill in the returns form provided in your parcel and post the items back to the below address.

VIM BV - Return Department
Alan Paine Knitwear
Kaldenkerkerweg 95-B
5932 DA TEGELEN
THE NETHERLANDS

If the goods are being returned because they are unsuitable, the cost of return postage is to be paid by you. If the goods are being returned because they are faulty, we will pay the cost of returning the item. Proof of postage costs will be required.

Please note we currently are unable to offer an exchange service for EU customers so all returns are refunded. If you require a size up or a different colour then you will need to place a new order. If you get in touch then we would be happy to wave the shipping charge on your new order.

 

FREE EXCHANGES ON ALL EUROPEAN ORDERS

All exchanges will be shipped out Free Of Shipping costs.